Common questions
Narration stops or buffers: check your connection, then reopen the book — playback resumes from your last position and the buffer refills automatically.
Allowance used up: only Premium voices have an allowance — Standard voices are unlimited on every plan. Monthly Premium allowances reset at the start of each month (UTC); the Free plan’s 10 minutes are a one-time trial. Upgrading raises the allowance immediately, and your book can always carry on with a Standard voice from the same spot.
A book failed to parse: confirm that the file is DRM-free. If a supported file still fails, email it to support and we will investigate the parser.